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Contact Details
Address:
Dammam - Al-Khalidiyah Al-Janoubiya
Phone:
+(966) 504984455
Mobile:
+(966) 504984455
Email:
info@newupdate.sa
Working Times:
Sunday to Thursday 08:30 AM to 05:00 PM
Get in touch with us by filling contact form below
Frequently asked questions
Find clear answers to common questions and past inquiries, Clear answers to common curiosities.
Yes, we provide periodic review sessions during implementation to allow for feedback, ensuring the final output aligns perfectly with your vision.
Certainly. We keep open source files for our clients and offer data or design update services at nominal rates for our loyal customers.
Yes, we provide a comprehensive training session (online or in-person) to explain the dashboard, product and order management, and email handling.
Our technical support team is available to assist you in resolving any login, sending, or receiving issues to ensure your business remains uninterrupted.
It depends on the project size, but typically ranges from 15 to 60 business days, including analysis, design, and programming phases.
We guarantee that submissions to official entities (like Vendor Code) meet the required standards. For creative services like Profile Design or Motion Graphics, we commit to a specific number of revisions to ensure total client satisfaction before final delivery
Yes, all our compliance work is based on updated (Aramco) controls, and we guarantee that the policies and procedures we prepare meet official audit requirements.
Yes, we offer integrated "Entity Establishment" packages that provide significant discounts compared to ordering each service individually.
We provide a one-year technical warranty against any programming bugs or implementation flaws, with immediate repairs at no extra cost.
Yes, we offer annual maintenance contracts that include security updates, backups, and performance optimization to ensure your platform always operates at peak efficiency.